If you have already entered your credit card or debit card details we recommend that you email us and we will investigate. The only thing you can do is cancel your initial order and place a new one. If you have placed an order and chosen to pay by cheque or international money order simply place a new order and your first order will be cancelled automatically in due course. You can only cancel an order prior to it being dispatched. If you order twice by mistake send a message to our team and tell them the reference number of the item you want cancelled.
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota.
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The other reason is that you accidentally entered your email address wrongly when you registered with us. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related shipping costs. If you can't find what you're looking for on the site we, sadly, don't have it. We do add products all the time so it might be worth checking again in a few weeks.
We work very hard to make sure that the images on the site reflect the actual products we sell. How accurate are the sizes listed on the site?
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We do our best to make sure that the sizes we show are right and unlike many other sites give a chest measurement on our t-shirts rather than just a small, medium or large size guide. All you have to do is to click on the link at the bottom of one of the newsletters you receive from us. We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else. What is my username and password for the site?
We don't give you a username and password.
So that you can trace your order all you need is the order number and your email address. We accept payment by all major credit cards except American Express , debit cards and Paypal.
If you choose to send money through the post it is at your own risk. All transactions on Bandstores. We display a price in Euros as a rough guide to the amount you will be charged when converted into Euros by your card provider. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online. We don't accept Diners or AmEx. Sadly we do not accept wire transfers or payments by Western Union transfer.
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